Bookings & Payments

All bookings must be made through our website and are confirmed once full payment has been received. Prices are listed in NZD and include GST. We recommend booking early to secure your preferred style and date. Bookings are not confirmed until payment has been successfully processed and we may ask for photo ID. If you require a last minute rental, please send us a message on our Instagram @mcdressrentals and we'll organise

Customers are required to provide a valid photo ID (such as a New Zealand driver licence or passport) when requested. The name on the photo ID must match the booking details.

Photo ID is solely for identity verification and security purposes to help protect our rental garments. Your ID will be kept securely and will only be accessed when necessary for your booking or in the event of an issue with the rental. By providing your ID, you consent to it being collected and used for these purposes in accordance with our privacy practices.

If photo ID is not provided when requested, the booking will remain unconfirmed and MC Dress Rentals reserves the right to cancel the booking and release the garment for other customers.

Once a booking has been confirmed, the garment is reserved exclusively for you for the agreed rental period and cannot be reallocated to another customer.

Please check your selected garment, size, rental dates and delivery details carefully before completing your booking.

Rental Period

Rentals must be booked for the day of your event. If your event falls on a weekday, the return date will be the next working day. If your event is on a Saturday, please select Friday as your start date — your return date will then be the next working day (Monday). Your booking covers this period only. Any extensions must be approved prior to dispatch.

Delivery & Returns

We offer both postal and local collection options. Delivery times may vary depending on your location, and courier delays are outside of our control. Postal returns must be lodged at the post office by the next working day after your event using the prepaid return bag provided. If returning in person, please ensure the garment is returned by the agreed time to avoid late fees.

Cancellations & Credits

Cancellations made at least 24 hours before the event date are eligible for a store credit (no refunds). The credit must be communicated and confirmed with Main Character Rentals before the booked rental date. Cancellations made within 24 hours of the event date are not eligible for a refund or store credit. Credits can be used for any future hire within 6 months.

Damage, Stains & Care

All garments are professionally cleaned by Main Character Rentals after each hire — please do not attempt to wash, spot clean, or remove stains yourself. If a garment is returned with damage, excessive stains, or odour, you may be charged for repair, additional cleaning, or replacement costs (up to the retail value of the dress). Normal wear is expected, but please take care to avoid fake tan, perfume, or makeup transfer.

Late Returns

All items must be returned by the next working day after your event. If a return is late, a $10 fee apply. If you return a garment the Tuesday onwards, a full rental price late fee will be applied *per day and have 7 days to make payment before taken to small claims. After 7 days, If the item has not been returned or communication has not been made, the full replacement value of the garment may be charged.

Liability & Agreement

By booking with Main Character Rentals, you agree to these Terms & Conditions. Main Character Rentals is not responsible for any personal injury, allergic reactions, or issues arising during the rental period. You are responsible for ensuring correct sizing and accurate delivery details at the time of booking. We reserve the right to update or amend these Terms & Conditions at any time.

 

Damage Waiver Terms & Conditions

Our optional Damage Waiver provides extra peace of mind during your rental.

What’s Covered

The Damage Waiver covers up to $100 of seamstress repair costs for accidental damage to our garments during your rental period.

What’s Not Covered

The Damage Waiver does not cover or contribute towards:

• The replacement cost of a garment

• Loss of income from future rentals

• Late return fees

• Loss or damage caused by carelessness, misuse or negligence

• Theft or failure to return the garment

• Irreparable or permanently damaged garments

• Damage occurring outside of your agreed rental period

If we determine that a garment is irreparable or lost, the full replacement cost of the garment will be payable, regardless of whether the Damage Waiver was purchased.

Damage Assessment

All garments are inspected upon return. We may assess damage and obtain a professional repair or seamstress quote where required. The Damage Waiver applies only to eligible repair costs, up to the $100 maximum.

Please do not attempt to repair, wash or remove stains from the garment yourself.

Refunds

The Damage Waiver is an optional add-on and is non-refundable. It cannot be refunded if your rental is cancelled and no refund or credit will be provided if no damage or staining occurs during your rental.

Agreement

By purchasing the Damage Waiver, you confirm that you have read and agreed to these terms. All other MC Dress Rentals Rental Terms & Conditions continue to apply.