Refund policy

Delivery & Returns

We offer both postal and local collection options. Delivery times may vary depending on your location, and courier delays are outside of our control. Postal returns must be lodged at the post office by the next working day after your event using the prepaid return bag provided. If returning in person, please ensure the garment is returned by the agreed time to avoid late fees. If you drop off a garment the Tuesday onwards, a full rental price fee will be applied *per day and have 7 days to make payment before taken to small claims.

  • All courier delivery timeframes are estimates only and are not guaranteed.

  • Orders are dispatched Monday to Wednesday only, excluding public holidays.

  • Our standard postal cut-off is Wednesday at 2:00 PM. Orders placed after this time may not arrive in time for the selected rental period.

  • All orders are sent via NZ Post Courier.

  • MC Dress Rentals is not responsible for delays, lost parcels, or disruptions caused by the courier service once your order has been dispatched.

  • Courier delays do not qualify for refunds, partial refunds, credits, or extensions to the rental period.

  • Rental periods remain unchanged regardless of any courier delays.

  • Customers are responsible for selecting a rental date that allows enough time for delivery, taking our dispatch days and postal cut-off times into consideration.

  • Return instructions are included with every order.

  • NZ Post processes returns on business days only.

  • Returns lodged on Saturdays, Sundays, or public holidays will be processed on the next business day.

Cancellations & Credits

Cancellations made at least 24 hours before the event date are eligible for a store credit (no refunds). The credit must be communicated and confirmed with Main Character Rentals before the booked rental date. Cancellations made within 24 hours of the event date are not eligible for a refund or store credit. Credits can be used for any future hire within 6 months.

Cancellations & Store Credit

Due to the nature of our dress rental service, we do not offer refunds or store credit for the following circumstances:

  • Change of mind

  • Incorrect sizing or fit

  • Failure to read the garment description, sizing information or rental policies

  • Courier delays or late delivery

  • Orders placed after our stated shipping cut-off time

  • Event cancellations or non-attendance

  • Garments that are not worn

We are always happy to answer any questions about sizing, fit, delivery or your booking before you place an order. Please ensure you are confident with your selection before confirming your booking, as the final decision to book is the customer's responsibility.

If you have any questions or concerns before placing your booking, please contact us via email at mcdressrentals@gmail.com or send us a DM on Instagram @mcdressrentals.

Once a booking has been confirmed, the garment and rental period are reserved exclusively for the customer and cannot be reallocated to another booking. 

Full Refunds

A full refund may be issued ONLY if your garment arrives in an unwearable condition due to significant damage or extensive staining.

All garments are photographed and inspected before being packed and sent. As our garments are rented and may have been worn previously, minor marks or light staining may occasionally be missed. If this occurs and you are still comfortable wearing the garment, we may offer a partial refund at our discretion.

If you receive a garment with damage, extensive staining, minor marks or light staining and do not wish to wear it, you must contact us immediately and return the garment on the same day it is received in order to be eligible for a full refund.

Garments that are worn before an issue is reported or are not returned on the same day may not be eligible for a full refund.