Refund policy

Delivery & Returns

We offer both postal and local collection options. Delivery times may vary depending on your location, and courier delays are outside of our control. Postal returns must be lodged at the post office by the next working day after your event using the prepaid return bag provided. If returning in person, please ensure the garment is returned by the agreed time to avoid late fees.

Cancellations & Credits

Cancellations made at least 24 hours before the event date are eligible for a store credit (no refunds). The credit must be communicated and confirmed with Main Character Rentals before the booked rental date. Cancellations made within 24 hours of the event date are not eligible for a refund or store credit. Credits can be used for any future hire within 6 months.